Support
We're here to help.
Having a problem, a question or an idea? Write to us and we'll reply as soon as possible.
Frequently asked questions
How do I delete my account and my data?
In the app, go to Settings → Edit profile → Delete account. Deletion is immediate and permanent: your account and all your data (marks, itineraries, achievements and profile photo) are erased.
I forgot my password
On the sign-in screen tap "Forgot your password?", enter your email and we will send you a 6-digit code to create a new password.
The code doesn't arrive in my email
Check your spam or junk folder and wait a couple of minutes. If it still doesn't arrive, request a new one from the same screen or write to us at hola@wandario.es.
How do I recover my Wandario PRO purchase?
Wandario PRO is a one-time payment, not a subscription. If you change phones, open Wandario PRO and tap "Restore purchases" with the same store account (App Store or Google Play) you bought it with.
How do I report or block another user?
Open their profile and tap the three dots at the top right: you can report them, choosing a reason, or block them. You can unblock anyone from Settings → Blocked users.
I can't find my city or village
Write to us at hola@wandario.es with the name and the country and we will look into it. From the cities tab itself you can also tap "Not there? Write to us".
I want my profile to be hidden
In Settings you can set your profile to private. Other users will then not be able to see your countries or your achievements.